Don’t be afraid of the data: The basic things you need to know before measuring user and customer experience

Crash course on data and statistics for UX
Duration: 
10.00 - 13.00
Location: 
Impact Hub Athens
Saturday, March 14, 2020

 

The development process of modern digital products and services uses a lot of data and metrics. User experience research and customer experience management initiatives require a minimum of understanding and the capability of interpretation of data and metrics into insights.  

It is no surprise that designers (UX designers, service designers), product managers, CX and UX managers should have at least some minimum practical knowledge of data, metrics and statistics.

One thing is for sure: You don’t have to be a statistician in order to feel more comfortable with user & customer experience studies and be able to understand and interpret findings from data. 

theUXProdigy offers a crash course on the basics of data, metrics and statistical concepts that are essential for any user and customer experience project. The content focuses on the practical aspects with lots of examples and it does not require any prior knowledge of statistics.     

In this workshop you will learn 
  • To plan your own user & customer studies according to your hypotheses
  • To identify what kind of data to collect for your business/design case
  • To understand the basic statistical concepts and their application on experience design
  • To estimate the “right” sample size for your studies
  • To quantify your qualitative data
Who will benefit 
  • Customer experience managers
  • Product managers
  • Product owners
  • Chief Innovation Officers 
  • UX and service designers  
  • Business owners, entrepreneurs, and startuppers  

 

Agenda 
Introduction – Learning goals of the workshop
Business goals and experience design hypotheses
Types of data and variables
Short break
Key statistics concepts for UX and CX initiatives
  • Descriptive and inferential statistics
  • Confidence interval
  • Margin of error
  • Estimating the sample size
  • Statistical significance
  • Comparison of means
  • Between-subjects studies
  • Within-subjects studies
Closing & Next steps
Location: 
Impact Hub Athens
Trainer 

Dr. Panagiotis Zaharias

Founder | UX Researcher

Panagiotis started his career as an academic UX researcher pursuing a Ph.D. in the field of Human-Computer Interaction. He worked in several European research projects and after the completion of the Ph.D. degree, he started teaching in Universities in Greece and Cyprus. In parallel, he started to provide consulting services on UX Research & Design as a freelancer working with several companies and startups. He is a published author (60+ scientific papers and book chapters) and a frequent speaker at several national and international conferences, workshops, and UX-related events. He is also the organizer of the largest UX community in Greece, the so-called Athens UX Community

Fees Include 
  • Copies of slides, notes and resources

  • Certification of attendance

  • Coffee, tea, cookies & snacks